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Error messages: IT policy tasks

To troubleshoot errors that display for a task when you send an IT policy to a BlackBerry device or update an IT policy on a BlackBerry device, you can try to determine the cause by collecting the following information:

BlackBerry Policy Service log files from the day the issue was reported (log level 4 recommended)
BlackBerry Dispatcher log files from the day the issue was reported (log level 4 recommended)
BlackBerry Administration Service log files from the day the issue was reported (log level 4 recommended)
BlackBerry device information (for example, the BlackBerry device model, BlackBerry Device Software version, wireless service provider, IT policy assigned to the BlackBerry device, service books on the BlackBerry device, and so on)
event log of the BlackBerry device from the day the issue was reported

If the preceding information does not help you to address the issue, you can collect the following information:

BlackBerry Policy Service log files from the day the issue was reported (log level 6 recommended)
system event logs
copy of the BlackBerry Configuration Database
SQL trace of the BlackBerry Policy Service that communicates with the BlackBerry Configuration Database

For information about changing the log level for a BlackBerry Enterprise Server component, visit www.blackberry.com/support to read article KB04342. For information about obtaining the event log for a BlackBerry device, visit www.blackberry.com/support to read article KB05349.

If the recommended administrative action for an error message does not resolve the issue, contact Research In Motion Technical Support.

Reject Security Violation
Reject Authentication Failed: Data might not have been permanently deleted from the BlackBerry device before you assigned the BlackBerry device to a new user account and activated the BlackBerry device again.
You can permanently delete the data on the BlackBerry device and activate the BlackBerry device again.
Invalid password
Set Password Failed: You sent the Specify new device password and lock device IT administration command to a BlackBerry device and the password might not have satisfied the password criteria that the BlackBerry device user configured on the BlackBerry device.
You can resend the Specify new device password and lock device IT administration command to the BlackBerry device and specify a password that satisfies the password criteria that you configured using IT policy rules.
Sequence Processing Stopped due to error processing SET_IT_POLICY_COMMAND command: The BlackBerry Policy Service can send the IT policy data to a BlackBerry device in a group of commands. If the IT policy command is not delivered to the BlackBerry device, the remaining commands in the group are not delivered to the BlackBerry device.
You can try to resend the IT policy to the BlackBerry device. You can also try to resend the service books to the BlackBerry device.