Error messages: Standard application settings tasks

To troubleshoot errors that display for a task when you change the standard application settings on a BlackBerry device, you can try to determine the cause by collecting the following information:
  • BlackBerry Synchronization Service log files from the day the issue was reported (log level 4 recommended)
  • BlackBerry Dispatcher log files from the day the issue was reported (log level 4 recommended)
  • BlackBerry Administration Service log files from the day the issue was reported (log level 4 recommended)
  • BlackBerry device information (for example, the BlackBerry device model, BlackBerry Device Software version, wireless service provider, IT policy assigned to the BlackBerry device, service books on the BlackBerry device, and so on)
  • event log of the BlackBerry device from the day the issue was reported
If the preceding information does not address the issue, you can collect the following information:
  • BlackBerry Synchronization Service log files from the day the issue was reported (log level 6 recommended)
  • system event logs
  • copy of the BlackBerry Configuration Database
  • SQL trace of the BlackBerry Synchronization Service that communicates with the BlackBerry Configuration Database

For information about changing the log level for a BlackBerry Enterprise Server component, visit www.blackberry.com/support to read article KB04342. For information about obtaining the event log of a BlackBerry device, visit www.blackberry.com/support to read article KB05349.

If the recommended administrative action for an error message does not resolve the issue, contact RIM Technical Support.

Restore failed -- error getting value
The BlackBerry Synchronization Service cannot read the value of the standard application settings because the BlackBerry Configuration Database is unavailable.

Verify that the BlackBerry Synchronization Service can access the BlackBerry Configuration Database. If necessary, restart the BlackBerry Configuration Database.

Failed to set properties for item
The BlackBerry Synchronization Service cannot specify the value of the standard application settings because the BlackBerry Configuration Database is unavailable.

Verify that the BlackBerry Synchronization Service can access the BlackBerry Configuration Database. If necessary, restart the BlackBerry Configuration Database.

Failed to backup data to database
The BlackBerry Synchronization Service cannot apply the value of the standard application settings because the BlackBerry Configuration Database is unavailable.

Verify that the BlackBerry Synchronization Service can access the BlackBerry Configuration Database. If necessary, restart the BlackBerry Configuration Database.

Failed to delete item
The BlackBerry Synchronization Service cannot delete the value of the standard application settings because the BlackBerry Configuration Database is unavailable.

Verify that the BlackBerry Synchronization Service can access the BlackBerry Configuration Database. If necessary, restart the BlackBerry Configuration Database.

Failed to create an instance of the XML DOM document
The BlackBerry Synchronization Service cannot create XML data for the standard application settings.
Failed to load XML document
The BlackBerry Synchronization Service cannot load XML data for the standard application settings.
Invalid GUID
The BlackBerry Synchronization Service received an invalid globally unique identifier from the BlackBerry device.
Invalid/unknown command
The BlackBerry Synchronization Service received an invalid command from the BlackBerry device.
Last updated: 2012-09-17
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