Importing a list of user accounts to a BlackBerry Enterprise Server

You can add multiple user accounts to a BlackBerry Enterprise Server by importing a .csv file that contains a list of user accounts and the required information to activate the user accounts on a BlackBerry Enterprise Server.

The .csv file can include the following information:

• user accounts that you want to create
• names of the groups you want to add the user accounts to
• activation passwords and expiry times that you want to assign to the user accounts

The BlackBerry Administration Service processes actions in the order that they appear in the .csv file. If the BlackBerry Administration Service encounters an error that is specific to an action during the import process (for example, an action is incorrectly formatted in the .csv file), the BlackBerry Administration Service continues to process the remaining actions that are listed in the file and displays an error message for the action that the BlackBerry Administration Service could not process.

The import process can take a long time (more than 30 minutes) to complete if you add more than 2000 user accounts.