Protect a lost device that a user might not recover
If a BlackBerry device is lost but the device user might recover it, you can protect the information on the device by scheduling it to start deleting all user information and application data and to become unavailable after a period of time that you specify. You can also specify whether the user can cancel the scheduled command if the user
recovers the device.
- In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
- Click Manage users.
- Search for a user account.
- In the search results, click the PIN for the user account.
- In the Device activation section, click Delete all device data and remove device.
- In the Erase Data Settings section, perform the following actions:
In the Erase Data Delay (hours) field, type the number of hours that must elapse before the BlackBerry device starts deleting user information and application data.
- In the Allow User Override drop-down list, click Yes to permit the user to cancel the scheduled command on the BlackBerry device if the user recovers it.
- Optionally, in the Removing users and devices section, in the Actions drop-down list, perform one of the following actions:
- To delete a user account from the BlackBerry Enterprise Server but retain the BlackBerry Enterprise Server information in the user's mailbox, click Delete the user.
- To delete a user account from the BlackBerry Enterprise Server and remove the BlackBerry Enterprise Server information from the user's mailbox, click Delete the user and remove BlackBerry information from the user's messaging system.
- To disable a user account from the BlackBerry Enterprise Server but retain the BlackBerry Enterprise Server information in the user's mailbox, click Disable as BlackBerry user.
- To disable a user account from the BlackBerry Enterprise Server and remove the BlackBerry Enterprise Server information from the user's mailbox, click Disable the user and remove BlackBerry information from the user's messaging system.
- Click Yes - Delete all device data and remove device.