Protect a stolen device

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the PIN for the user account.
  5. In the Device activation list, click Delete all device data and remove device.
  6. Click Yes - Delete all device data and remove device.
  7. Optionally, in the Removing users and devices section, in the Actions drop-down list, perform one of the following actions:
    • To delete a user account from the BlackBerry Enterprise Server but retain the BlackBerry Enterprise Server information in the user's mailbox, click Delete the user.
    • To delete a user account from the BlackBerry Enterprise Server and remove the BlackBerry Enterprise Server information from the user's mailbox, click Delete the user and remove BlackBerry information from the user's messaging system.
    • To disable a user account from the BlackBerry Enterprise Server but retain the BlackBerry Enterprise Server information in the user's mailbox, click Disable as BlackBerry user.
    • To disable a user account from the BlackBerry Enterprise Server and remove the BlackBerry Enterprise Server information from the user's mailbox, click Disable the user and remove BlackBerry information from the user's messaging system.
After you finish:
  • Verify that the BlackBerry device received the command.
  • Contact your organization's wireless service provider to turn off the service for a device after you send the IT administration command that deletes all of the device data and deactivates the device.
Last updated: 2012-09-17
©2012 Research In Motion Limited. All Rights Reserved.