Permit BlackBerry device users to cancel BlackBerry Device Software updates from the wireless service provider

Users can cancel a BlackBerry Device Software update over the wireless network if the BlackBerry device installed the BlackBerry Device Software update, and if you permit the BlackBerry device to accept and complete update cancellation requests. The default period for the user to request the cancellation of a BlackBerry Device Software update is 24 hours after the update process completes.
Before you begin: Verify that you did not configure the BlackBerry Administration Service to display BlackBerry Device Software pages.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy.
  2. Click Manage IT policies.
  3. Click an IT policy.
  4. Click Edit IT policy.
  5. On the Wireless Software Upgrades tab, set the Disallow Device User Requested Rollback IT policy rule to No.
  6. Click Save all.