How do I… ?
Use IT administration commands to protect a lost or stolen device
1

Using IT administration commands to protect a lost or stolen device

BlackBerry Business Cloud Services includes IT administration commands that you can send over the wireless network to protect sensitive data on a BlackBerry device. You can use the commands to lock the device, permanently delete work data, permanently delete user information and application data, or return the device settings to the default values.

IT administration command

Description

Specify new device password and lock device

This command creates a new password and locks a device over the wireless network. You can communicate the new password to the user verbally when the user locates the device. When the user unlocks the device, the device prompts the user to accept or reject the new password.

Delete only the organization data and remove device

This command permanently deletes all work data that the device stores and removes the device from BlackBerry Business Cloud Services. All personal data remains on the device.

You can send this command to a personal device when a user no longer works at your organization and you want to delete work data from the device.

You can also specify whether you want to delete or disable a user account from BlackBerry Business Cloud Services after the device deletes all work data.

This command is only available for devices that support BlackBerry Balance.

Delete all device data and remove device
This command permanently deletes all user information and application data that the device stores. You can configure the following options when you use this command:
  • Specify a delay, in hours, that must occur before the device starts to delete all the user information and application data
  • Specify whether the user can stop the device from permanently deleting data if the device is recovered during the delay period

You can send this command to a device that you want to distribute to another user in your organization, or to a device that is lost and that the user might not recover.

You can also specify whether you want to delete or disable a user account from BlackBerry Business Cloud Services after the device deletes all user information and application data.
2

Protect a lost or stolen device by locking it

If a user misplaces a device or if a device is stolen, you can protect the data on the device by changing the password and locking the device so that it cannot be used.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the PIN for the user account.
  5. In the Device activation section, click Specify new device password and lock device.
  6. Type and confirm an activation password.
  7. Click Specify new device password and lock device.
3

Protect a lost or stolen device by deleting all data

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the PIN for the user account.
  5. In the Device activation list, click Delete all device data and remove device.
  6. Click Yes - Delete all device data and remove device.
  7. Optionally, in the Removing users and devices section, in the Actions drop-down list, perform one of the following actions:
    • To delete a user account from BlackBerry Business Cloud Services but retain the BlackBerry Business Cloud Services information in the user's email account, click Delete the user.
    • To disable a user account from BlackBerry Business Cloud Services but retain the BlackBerry Business Cloud Services information in the user's email account, click Disable as BlackBerry user.
After you finish:
  • Verify that the BlackBerry device received the command.
  • Contact your organization's wireless service provider to turn off the service for a device after you send the IT administration command that deletes all of the device data and deactivates the device.
4

Protect a lost device that a user might recover

If a BlackBerry device is lost but the user might recover it, you can protect the information on the device by scheduling it to start deleting all user information and application data and to become unavailable after a period of time that you specify. You can also specify whether the user can cancel the scheduled command if the user recovers the device before the data is deleted.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the PIN for the user account.
  5. In the Device activation section, click Delete all device data and remove device.
  6. In the Erase Data Settings section, perform the following actions:

    • In the Erase Data Delay (hours) field, type the number of hours that must elapse before the device starts deleting user information and application data.

    • In the Allow User Override drop-down list, click Yes to permit the user to cancel the scheduled command on the device if the user recovers it.
  7. Optionally, in the Removing users and devices section, in the Actions drop-down list, perform one of the following actions:
    • To delete a user account from BlackBerry Business Cloud Services but retain the BlackBerry Business Cloud Services information in the user's email account, click Delete the user.
    • To disable a user account from BlackBerry Business Cloud Services but retain the BlackBerry Business Cloud Services information in the user's email account, click Disable as BlackBerry user.
  8. Click Yes - Delete all device data and remove device.
Last updated: 2012-08-30
©2012 Research In Motion Limited. All Rights Reserved.