Protect a lost or stolen device by deleting all data

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the PIN for the user account.
  5. In the Device activation list, click Delete all device data and remove device.
  6. Click Yes - Delete all device data and remove device.
  7. Optionally, in the Removing users and devices section, in the Actions drop-down list, perform one of the following actions:
    • To delete a user account from BlackBerry Business Cloud Services but retain the BlackBerry Business Cloud Services information in the user's email account, click Delete the user.
    • To disable a user account from BlackBerry Business Cloud Services but retain the BlackBerry Business Cloud Services information in the user's email account, click Disable as BlackBerry user.
After you finish:
  • Verify that the BlackBerry device received the command.
  • Contact your organization's wireless service provider to turn off the service for a device after you send the IT administration command that deletes all of the device data and deactivates the device.
Last updated: 2012-08-30
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