Protect a lost device that a user might recover
If a BlackBerry device is lost but
the user might recover it, you can protect the information on the device by scheduling it to
start deleting all user information and application data and to become unavailable after a
period of time that you specify. You can also specify whether the user can cancel the
scheduled command if the user recovers the device before the data is deleted.
- In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
- Click Manage users.
- Search for a user account.
- In the search results, click the PIN for the user account.
- In the Device activation section, click Delete all device data and remove device.
- In the Erase Data Settings section, perform the following actions:
In the Erase Data Delay (hours) field, type the number of hours that must elapse before the device starts deleting user information and application data.
- In the Allow User Override drop-down list, click Yes to permit the user to cancel the scheduled command on the device if the user recovers it.
- Optionally, in the Removing users and devices section, in the Actions drop-down list, perform one of the following actions:
- To delete a user account from BlackBerry Business Cloud Services but retain the BlackBerry Business Cloud Services information in the user's email account, click Delete the user.
- To disable a user account from BlackBerry Business Cloud Services but retain the BlackBerry Business Cloud Services information in the user's email account, click Disable as BlackBerry user.
- Click Yes - Delete all device data and remove device.