To activate a BlackBerry device over the wireless network, you assign an activation password to a user account. The user receives the activation password in an email message and associates the device with the email account by typing the password on the device.

The wireless activation process activates devices on BlackBerry Business Cloud Services over the wireless network. Neither you nor the users are required to connect the devices to a computer to complete the activation process.

You can use the wireless activation process to activate a large number of devices over the wireless network. When users want to activate devices on BlackBerry Business Cloud Services over the wireless network, they must notify you. You can use the BlackBerry Administration Service to configure activation passwords and distribute the passwords to the users.

The wireless activation process can begin automatically or when users open the activation application on the devices and type an activation password and email address. When the activation process completes, users can send email messages from and receive email messages on their devices.

When you initiate the wireless activation process, BlackBerry Business Cloud Services sends an email message with an etp.dat attachment from the blackberry.net domain to the cloud messaging services. To make sure that the email message is not blocked or changed, add the blackberry.net domain to the whitelist in your organization's cloud messaging services.

1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
4. In the search results, click the display name for the user account.
5. In the Device activation list, click Specify an activation password.
6. In the Activation password field and Confirm password field, type an activation password. The password should not contain special characters. Some BlackBerry devices do not support special characters and do not unlock when a user types a password that contains special characters.
7. In the Password expiration (hours) field, type the amount of time that can elapse before the activation password expires.
8. Click Specify an activation password.

1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for one or more user accounts.
4. Select the check boxes beside the display names for the appropriate user accounts.
5. In the Device activation list, click Specify an activation password.
6. In the Activation password field and Confirm password field, type an activation password. The password should not contain special characters. Some BlackBerry devices do not support special characters and do not unlock when a user types a password that contains special characters.
7. In the Password expiration (hours) field, type the amount of time, in hours, that can elapse before the activation password expires.
8. Click Specify an activation password.