Activating a device over the wireless network

To activate a BlackBerry device over the wireless network, you assign an activation password to a user account. The user receives the activation password in an email message and associates the device with the email account by typing the password on the device.

The wireless activation process activates devices on BlackBerry Business Cloud Services over the wireless network. Neither you nor the users are required to connect the devices to a computer to complete the activation process.

You can use the wireless activation process to activate a large number of devices over the wireless network. When users want to activate devices on BlackBerry Business Cloud Services over the wireless network, they must notify you. You can use the BlackBerry Administration Service to configure activation passwords and distribute the passwords to the users.

The wireless activation process can begin automatically or when users open the activation application on the devices and type an activation password and email address. When the activation process completes, users can send email messages from and receive email messages on their devices.

When you initiate the wireless activation process, BlackBerry Business Cloud Services sends an email message with an etp.dat attachment from the blackberry.net domain to the cloud messaging services. To make sure that the email message is not blocked or changed, add the blackberry.net domain to the whitelist in your organization's cloud messaging services.