How conflicting IT policies are resolved
BlackBerry Business Cloud Services can apply multiple IT policies to a user account if the user account is a member of multiple groups that are assigned different IT policies. The BlackBerry Administration Service uses predefined rules to apply an IT policy to a user account.
The BlackBerry Administration Service might have to resolve conflicting IT policies if you perform any of the following actions:
- Add an IT policy to or remove an IT policy from a user account or group
- Change an IT policy
- Change the ranking of IT policies
- Delete an IT policy
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Scenario |
Rule |
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You add a new user account to BlackBerry Business Cloud Services. You do not assign an IT policy directly to the user account and you do not add the user account to a group. |
The Default IT policy is assigned to the user account. |
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You assign an IT policy to a user account and different IT policies to the groups that the user account belongs to. |
The IT policy that you assign to a user account takes precedence over the IT policies that you assign to the groups that the user belongs to. |
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A user account belongs to multiple groups. You assign different IT policies to the groups but you do not assign an IT policy to the user account. |
If you assign different IT policies to the groups that the user account belongs to, BlackBerry Business Cloud Services resolves the IT policy rule settings in the multiple IT policies and assigns a combined IT policy that has a unique ID to the user account. BlackBerry Business Cloud Services resolves conflicting settings for IT policy rules by applying the rule setting from the IT policy that you ranked the highest in the BlackBerry Administration Service. For example, you configure the Disable Photo Camera IT policy rule to Yes in IT policy A and to No in IT policy B. If you rank IT policy A higher than IT policy B, the Yes setting is applied for this rule. |
A user account belongs to two groups. You assign the first group IT policy A, which has the Disable Photo Camera IT policy rule as blank (which means that it uses the default value of No). You assign the second group IT policy B, which has the Disable Photo Camera IT policy rule set to Yes. You ranked IT policy A higher than IT policy B in the BlackBerry Administration Service. |
When BlackBerry Business Cloud Services resolves conflicting rule settings, any rule settings that have been explicitly configured to a value take precedence over IT policy rule settings that are blank (these rules revert to the default value). For example, in this scenario, the Disable Photo Camera IT policy rule setting from IT policy B, Yes, is applied to the user account even though IT policy A is ranked higher than IT policy B, because the Disable Photo Camera IT policy rule is blank in IT policy A. If the Disable Photo Camera IT policy rule was configured to No in IT policy A, the No value would be applied to the user account. |