Resolving IT policy conflicts

You can assign IT policies directly to a user account or to a group. If you do not assign an IT policy to a user account or a group that the user is a member of, BlackBerry Business Cloud Services applies the Default IT policy to the user account. If you assign an IT policy to a group that a user account is a member of, BlackBerry Business Cloud Services applies the group IT policy to the user account. If you assign an IT policy to the user account directly, BlackBerry Business Cloud Services applies this IT policy to the user account instead of the group IT policy or Default IT policy.

If a user account is a member of multiple groups that have different IT policies, BlackBerry Business Cloud Services applies all of the group IT policies to the user account, resulting in a combined IT policy that has a unique ID. BlackBerry Business Cloud Services resolves conflicting IT policy rules using the ranking of the available IT policies that you specified using the BlackBerry Administration Service. If an IT policy rule is different in the multiple IT policies, BlackBerry Business Cloud Services applies the rule setting from the IT policy that you ranked the highest.