View whether a user turned on support for email messages that contain HTML and rich content for a BlackBerry device

You can view whether a user turned on support for email messages with HTML and rich content and whether a user can download images to a BlackBerry device automatically. A user can choose whether to turn off support on the device.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for the user account that you assigned the device to.
  4. In the search results, click the user name.
  5. In the Messaging configuration section, click Default configuration.
  6. In the Email Services Settings section, check if Rich content turned on and Automatic downloading of inline images turned on are configured to Yes.
Last updated: 2012-08-30
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