Delete email messages for user accounts from the incoming message queue
You can delete email messages for one or more user accounts from the incoming message queue. This permits you to manage the size of the queue and to manage user accounts that have a high number of pending email messages.
When you delete pending email messages from the incoming message queue, BlackBerry Business Cloud Services does not send the email messages to the user’s BlackBerry device but the messages are not deleted from the user's Inbox.
- In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
- Click Manage users.
- Search for one or more user accounts.
- Select the user accounts that you want to delete incoming messages for.
- In the Pending data packets list, click Purge pending data packets for selected devices.
If wireless
calendar synchronization for a user account is turned on, BlackBerry Business Cloud Services deletes pending meeting invitations or updates from the incoming
message queue and sends them at a later time. BlackBerry Business Cloud Services does not delete IT policies and IT administration commands from
the incoming message queue.