Regenerate the system credentials for the BlackBerry Administration Service

The setup application generates the system credentials for the BlackBerry® Administration Service during the installation process. The BlackBerry Administration Service uses the system credentials when it communicates with other BlackBerry® Enterprise Server components. If you suspect that the system credentials are compromised, you can regenerate them on the database server.

1. On all of the computers that host BlackBerry Administration Service instances, in the Windows® Services, stop the BlackBerry Administration Service services.
2. On the database server, on the BlackBerry Configuration Database, run the following SQL statement: DELETE from BASTraits WHERE PlugInId=8 AND TraitId=0.
3. On a computer that hosts a BlackBerry Administration Service instance, in the Windows Services, start the BlackBerry Administration Service services.
4. On the computers that host the remaining BlackBerry Administration Service instances, in the Windows Services, start the BlackBerry Administration Service services.