Preparing a device for redistribution to a new user

You can prepare a BlackBerry® device for redistribution to a new BlackBerry device user by performing one of the following actions:

use the security options on the device to permanently delete all user data
connect the device to the BlackBerry Administration Service and delete all user data from the device permanently
connect the device to the BlackBerry Administration Service and delete all user data permanently and remove the BlackBerry® Device Software

For more information about using the security options on the device to permanently delete all user data, see the user guide for the device.

After the new user receives the device, you must activate it.

Related information

Assigning BlackBerry devices to user accounts

Use the BlackBerry Administration Service to delete user data and assign the device to a new user

Connect the BlackBerry® device to the computer that you used to log in to the BlackBerry Administration Service.
If you receive a prompt, type the device password.
In the BlackBerry Administration Service, on the Devices menu, click Attached devices > Manage current device.
Click Remove user data from current device.
Click Yes – Remove user data.
Click Assign current device.
Search for the new user account that you want to assign the device to.
Select the user name.
Click Associate user. After you assign the user account to the device, the activation process begins automatically.
On the Devices menu, click Attached devices > Device software.
Install the applications that the user requires on the device.

Connect the BlackBerry device to the computer that you used to log in to the BlackBerry Administration Service.
If you receive a prompt, type the device password.
In the BlackBerry Administration Service, on the Devices menu, click Attached devices > Manage current device.
Click Delete all device data and disable device.
Click Yes – Delete all device data and disable device.
Reinstall the BlackBerry Device Software using the application loader tool in the BlackBerry Administration Service, BlackBerry® Desktop Manager, or BlackBerry® Web Desktop Manager.
Activate the device.