A support staff member cannot access some features
Note: Depending on the permissions that your administrator has assigned to you, some features or options might not
be available.
The features that a support staff member can access are determined by the group that the member belongs to and the permissions that are assigned to that group. If a support staff member can no longer access features that were previously available, the permissions for the group might have been changed. When group permissions are changed, the new permissions affect all members of the group. Try performing one of the following actions:
- Add the support staff member to a different group.
- Change the permissions for the group that the support staff member belongs to.