Configure how the Universal Device Service contacts devices that are not responding
- In the Administration Console, on the menu bar, click Settings.
- In the left pane, click Push Server.
- Click the + icon to add a contact delay multiplier.
- In the Contact delay multiplier field, type the multiplier that BlackBerry Enterprise Service 10 uses to calculate the contact delay.
- If you want to add more than one multiplier, repeat steps 3 and 4.
- Click Save.