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BlackBerry Enterprise Service 10 version 10.2
 

Create an administrator account

Before you begin: If you configured the Universal Device Service to connect to a company directory, you can add an administrator account directly from your organization's list of users. If you did not configure these settings, you can create local administrator accounts only.
  1. In the left pane, beside Administrators, click the + icon.
  2. In the Add a user window, perform one of the following tasks:

    Task

    Steps

    Add an administrator account from the company directory.

    If you have not configured the Universal Device Service to connect to a company directory, the Directory tab is not shown.
    1. On the Directory tab, search for an administrator account.
    2. In the Name drop-down list, select the administrator account.
    3. If you want to add the administrator account to a group, in the Group membership drop-down list, select a group.
    4. To specify if this administrator will use a work or personal device, in the Device ownership drop-down list, select an option.
    5. Verify that the Administrator account check box is selected.
    6. In the Administrator role drop-down list, select a role for the administrator.

    Create a local administrator account.
    1. Select the Local tab.
    2. Specify the administrator details.
    3. If you want to add the administrator account to a group, in the Group membership drop-down list, select a group.
    4. To specify if this administrator will be using a corporate or personal device, in the Device ownership drop-down list, select an option.
    5. Verify that the Administrator account check box is selected.
    6. Type a password.
    7. In the Administrator role drop-down list, select a role for the administrator.
  3. To specify device activation settings for the administrator account, in the Device Activation section, select Enable new device activations.
  4. Select one of the following options:
    • Use directory password to allow the administrator to use the company directory password to activate a device.
    • Specify an activation password to specify a password that the administrator must enter to activate a device.
  5. To specify when the activation password expires, select a time and date in the Activation expiration (date) and Activation expiration (time) fields. If you do not specify an expiration date and time, the activation password will never expire.
  6. To specify a maximum number of activation attempts the administrator is allowed to make before the device is locked, in the Maximum number of activations per device field, type a value.
  7. To specify a maximum number of devices the administrator is allowed to have associated with this user account, in the Maximum number of devices to activate field, type a value.
  8. To specify the device platforms that are supported, select Permitted devices and select one or more platforms.
  9. To specify the device versions that are supported, in the drop-down list, select one or more versions.
  10. To send an email message that contains the information that the administrator requires to activate the device, select Send activation email.
  11. If you are using custom variables, click the arrow beside Custom Variables and fill in the fields.
  12. Do one of the following:
    • To save this administrator account and create another, click Save & New.
    • To save this administrator account, click Save.
Last updated: 2015-02-23
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