Resolving IT policy conflicts
If you add a user account to multiple groups, multiple IT policies can be added to the user account. You can control how the BlackBerry Device Service applies the correct IT policies and IT policy rules to the user account.
The BlackBerry Device Service applies the IT policy that you assign directly to the user account first.
If you do not assign an IT policy directly to the user account, the BlackBerry Device Service applies the IT policies that you assign to the group using one of the following methods:
Method |
Description |
|---|---|
Apply one IT policy to a user account |
You can configure the BlackBerry Device Service to apply only one IT policy to a user account. If you select this method to resolve IT policy conflicts, the BlackBerry Device Service applies the IT policy with the highest ranking in the BlackBerry Administration Service. |
Apply multiple IT policies to a user account |
You can configure the BlackBerry Device Service to apply multiple IT policies to a user account. If you select this method to resolve IT policy conflicts, the BlackBerry Device Service combines the IT policies into one IT policy and applies it to the user account. A conflict occurs when you change an IT policy rule from the default value to different values in different IT policies. If there is a conflict between IT policy rules in different IT policies, the BlackBerry Device Service uses the IT policy rule from the IT policy with the highest ranking in the BlackBerry Administration Service. |