Verify whether a BlackBerry device can resolve an IP address
If a BlackBerry device cannot connect to a Wi-Fi network, you can determine which connections the BlackBerry device cannot make to it. You can ping the IP address of another wireless device, the Wi-Fi gateway, a VPN concentrator, the UNC of the mobile network provider, or the BlackBerry Router.
A user can ping network servers from a BlackBerry device to check the availability and responsiveness of network servers.
- On the BlackBerry device, on the Home screen, click Manage connections.
- Click Wi-Fi Options.
- Press the Menu key, and click Wi-Fi Tools > Ping.
- In the Ping Type field, perform one of the following actions:
- To ping another wireless device, click IP or Name.
- To ping the BlackBerry device, click Self.
- To ping the security gateway, click WLAN Gateway.
- To ping the VPN concentrator, click VPN Concentrator.
- To ping the UNC of the mobile network provider, click UNC.
- To ping the BlackBerry Router, click BBR.
- In the Ping to field, type the IP address that you want to ping.
- In the Number of Pings field, type the number of times that you want to ping the IP address.
- On the menu, click Send ping.