A BlackBerry device cannot open a VPN connection

The connection to the VPN concentrator is not configured correctly.

• Verify that the VPN is turned on.
• Ping the IP address of the VPN concentrator.
• Verify that the VPN concentrator host name resolves to an IP address. If it does not, configure the VPN IP address.

The VPN authentication method is not configured correctly.

• Verify that the VPN server supports the security parameters.
• Verify that the VPN login information for the user account are correct.