Define a notification recipient

You can specify a notification recipient for the BlackBerry Enterprise Server Alert Tool so that the contact receives notification messages in email or popup messages that appear on the screen. You can send popup messages to the contact if the Messenger service for Windows is running on the computer that you installed the BlackBerry Enterprise Server Alert Tool on, and if the computer is not running Windows Server 2008. The contact receives popup messages only if the Messenger service is running on the contact's computer.

  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Alert.
  2. Click the instance that you want to change.
  3. Click Edit instance.
  4. In the User name field, type the name of the contact.
  5. In the Event level drop-down list, click one of the following menu items:
    • To send notification messages for the default event monitoring level, click Default.
    • To send notification messages for all events up to and including level 1 (critical and error), click Error.
    • To send notification messages for all events up to and including level 2 (critical, error, and warning), click Warning.
    • To send notification messages for all events up to and including level 3 (critical, error, warning, and informational), click Info.
  6. In the Email address field, type the recipient's email address.
  7. To send notification messages as popup messages on the contact's computer, in the Console field, type the name of the contact's computer.
  8. Click OK.
Last updated: 2012-09-17
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