A user cannot start the update process using the link to the application loader tool

Possible cause

The permissions for the application loader tool might not be set to shared.

Possible solution

  1. Connect the user's BlackBerry device to a computer that hosts the BlackBerry Administration Service.
  2. At the command prompt, type \\<shared_network_drive>\Research In Motion\Apploader\loader.exe.

If the application loader tool starts, the permissions for the application loader tool are shared successfully.

Last updated: 2012-09-17
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