Turn on reconciliation for email messages that are hard deleted

Users can hard delete email messages in Microsoft Outlook and you can configure a BlackBerry Enterprise Server to remove hard deleted messages from BlackBerry devices. If you turn on hard deletes reconciliation, the BlackBerry Messaging Agent also deletes email messages from devices when users archive or move email messages to personal folders in Microsoft Outlook. When you turn on reconciliation for hard deleted email messages, the BlackBerry Messaging Agent uses recurring message scans to detect hard deleted email messages on the messaging server, and then deletes the email messages from devices.
  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.
  2. Click the instance that you want to change.
  3. Click Edit instance.
  4. On the Messaging tab, in the Messaging options section, in the Hard deletes reconciliation drop-down list, click True.
  5. Click Save all.
  6. On the computer that hosts the BlackBerry Dispatcher, restart the BlackBerry Dispatcher.
Last updated: 2012-09-17
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