Managing message forwarding

You can define the message forwarding settings for user accounts and groups that are associated with the BlackBerry Enterprise Server. The settings control how the BlackBerry Enterprise Server forwards email messages from users’ email applications to their BlackBerry devices. You can also manage individual user accounts, provide support to users, control the size of the message queue, and control the load on the BlackBerry Messaging Agent to process forwarding requests. By default, email message forwarding is turned on when you add a user account to the BlackBerry Enterprise Server.

Users can configure message forwarding settings on their BlackBerry devices, or by using the BlackBerry Desktop Manager or the BlackBerry Web Desktop Manager. The settings that you define override the settings that users define.