Best practice: Preventing possible BlackBerry device issues during the BlackBerry Device Software update process

The BlackBerry Device Software update process might not complete if the user turns off the BlackBerry device.

Do not turn off the BlackBerry device after the BlackBerry Device Software update process starts.

The BlackBerry Device Software update process might not complete if the user removes the expandable memory from the BlackBerry device.

Do not remove the expandable memory after the BlackBerry Device Software update process starts.

A user cannot make an emergency call on the BlackBerry device.

Pause or cancel the current BlackBerry Device Software update process to make an emergency call on the BlackBerry device.

A user does not receive incoming calls on the BlackBerry device.

Pause or cancel the current BlackBerry Device Software update process to receive incoming calls on the BlackBerry device.

The BlackBerry device might have slow response times and requires user attention if the content protection feature is turned on.

If the content protection feature is turned on or the BlackBerry device resets after it installs an application, type the password for the BlackBerry device.

The BlackBerry device loses all of its user data if the user starts to update the BlackBerry Desktop Software.

Do not update the BlackBerry Desktop Software until the BlackBerry Device Software update process completes.