How a user can respond to a BlackBerry Device Software
update request from the BlackBerry Enterprise Server
A BlackBerry
Device Software
update request provides BlackBerry device users with the following information:
- BlackBerry Device Software
version
- approximate size of the BlackBerry Device Software
update package
- description of the BlackBerry Device Software
update package (optional)
When the BlackBerry device receives a BlackBerry Device Software
update request from the BlackBerry Enterprise Server, the user can accept or defer the BlackBerry Device Software
update. If the update request is optional, the user can choose to not install the update.
| Response |
Description |
|---|
| accept the update request
|
- The device starts the download process.
- The user can monitor the progress of the BlackBerry Device Software
download on the device and continue to use the device, where this option is permitted by the wireless technology.
- When the BlackBerry Device Software
download process completes, the update application checks conditions on the device (for example, battery life, available memory, and the network connection)
to verify that the update can proceed, and prompts the user to install the BlackBerry Device Software
update package.
|
defer the update request
|
- A prompt appears on the device every 24 hours to remind the user to install the BlackBerry Device Software
update package.
- After 72 hours, the device downloads and installs the BlackBerry Device Software
update package automatically.
|
decline the update request
|
- The user can decline the update request only if they receive an optional update request.
- After the user declines the update, the user is not prompted again to install the BlackBerry Device Software
update package.
|
