Use the BlackBerry Administration Service to delete user data and assign the device to a new user

  1. Connect the BlackBerry device to the computer that you used to log in to the BlackBerry Administration Service.
  2. If you receive a prompt, type the device password.
  3. In the BlackBerry Administration Service, on the Devices menu, click Attached devices > Manage current device.
  4. Click Remove user data from current device.
  5. Click Yes – Remove user data.
  6. Click Assign current device.
  7. Search for the new user account that you want to assign the device to.
  8. Select the user name.
  9. Click Associate user. After you assign the user account to the device, the activation process begins automatically.
  10. On the Devices menu, click Attached devices > Device software.
  11. Install the applications that the user requires on the device.
Last updated: 2012-09-17
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