Change the maximum file size of attachments that users can download

On BlackBerry devices that are running specific versions of the BlackBerry Device Software, users can download attachments in native formats (for example, .txt for a text file) to their BlackBerry devices. Users can open and make changes to the files that they download using an appropriate third-party application on their BlackBerry devices. A user might be able to open specific file formats using the media application on the BlackBerry device.

The default maximum file size of attachments that users can download to their BlackBerry devices is 3072 KB (3 MB).

  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.
  2. Click the instance that you want to change.
  3. Click Edit instance.
  4. On the Messaging tab, in the Messaging options section, in the Maximum single attachment download size (KB) field, type a number, in KB, that is between 0 and 10240 (10 MB). If you type 0, users cannot download attachments in a native format to their BlackBerry devices.
  5. Click Save all.
Last updated: 2012-04-03
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