Delete user data and device data and assign a device to a new user

If you perform this task, you are deleting user data and device data permanently. You must reinstall the BlackBerry Device Software before you assign the BlackBerry device to a new user.
  1. Connect the device to the computer that you used to log in to the BlackBerry Administration Service.
  2. If you receive a prompt, type the device password.
  3. In the BlackBerry Administration Service, on the Devices menu, click Attached devices > Manage current device.
  4. Click Delete all device data and remove device.
  5. Click Yes – Delete all device data and remove device.
  6. Reinstall the BlackBerry Device Software using the BlackBerry Administration Service, BlackBerry Desktop Manager, or BlackBerry Web Desktop Manager.
  7. Activate the device.
Last updated: 2012-08-30
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