Troubleshooting: IT policies
I cannot find an IT policy rule in the BlackBerry Administration Service
Possible cause
The version of the BlackBerry® Enterprise Server that you are using does not include the IT policy rule.
Possible solution
Import the IT policy rule from an IT policy pack that is available from www.blackberry.com/support. For more information about IT policy packs, search the BlackBerry Technical Solution Center at www.blackberry.com/support. For example, to find the IT policy pack that includes the IT policy rules for BlackBerry® Device Software 5.0, search for "IT policy rules for BlackBerry Device Software 5.0".