Installing client components and publishing client files
Installing the client components of the BlackBerry Web Desktop Manager on users' computers
By default, when users open and log in to the BlackBerry® Web Desktop Manager for the first time, the browser prompts them to accept a client authentication certificate and install the required RIMWebComponents.cab file. The RIMWebComponents.cab file provides the BlackBerry® Device Manager and USB drivers that users require to use the BlackBerry Web Desktop Manager. To install these RIMWebComponents.cab file, users must log in to their computers as a local administrator.
If you use Microsoft® Active Directory® in your organization's environment, consider creating Windows® GPOs to install the client components of the BlackBerry Web Desktop Manager on users' computers automatically. When you use Windows GPOs, the browser does not display the security warning or installation prompts to users, and users do not require local administrator permissions to complete the installation process.
Publish the client files for the BlackBerry Web Desktop Manager in a Windows GPO for Windows XP
- In the BlackBerry® Enterprise Server installation files, navigate to tools/RIMWebComponents.
- Copy the RIMWebComponents.msi file to a shared network folder.
- In Microsoft Active Directory Users and Computers, right-click the organizational unit that you want to assign the Windows GPO to. Click Properties.
- On the Group Policy tab, click New.
- In the Name field, type a name for the new GPO.
- In the list of GPOs, click the GPO name.
- Click Edit.
- In the Group Policy Editor menu, click User Configuration > Software Settings.
- Right-click Software Installation. Click New > Package.
- Type the UNC path and name of the RIMWebComponents.msi. The path must be typed in UNC format (for example, \\ComputerName\Applications\Testing).
- Click Open.
- In the Deploy Software window, click Advanced.
- Click OK.
- In the Group Policy Object properties window, on the Deployment tab, under Deployment type, click Published.
- In the Installation user interface options menu, click Basic.
- If the computer runs Windows Server® 2003, perform the following actions:
- On the Deployment tab, click Advanced.
- Click Include OLE class and product information.
- Click OK.
Perform one of the following actions:
- On each user's computer that runs a 32-bit version of Windows, add the registry key HKEY_LOCAL_MACHINE\Software\Microsoft\WindowCurrentVersion\Internet Settings\UseCoInstall.
- On each user's computer that runs a 64-bit version of Windows, add the registry key HKEY_LOCAL_MACHINE\Software\WOW6432Node\Microsoft\WindowCurrentVersion\Internet Settings\UseCoInstall.
Publish the client files for the BlackBerry Web Desktop Manager in a Windows GPO for Windows Vista
- Add the web address for the BlackBerry® Administration Service to the list of trusted web sites in the web browser.
- Download and install the Microsoft® Group Policy Management Console with Service Pack 1. For more information about installing the service pack, see www.microsoft.com.
- Open the Microsoft Exchange Management Console.
- Click File > Add/Remove Snap-in.
- In the Available Snap-ins list, click Group Policy Management.
- Click Add.
- Click OK.
- Expand Group Policy Management > Forest> Domains.
- Click the domain name.
- Right-click the organizational unit that you want to assign the Windows® GPO to.
- Click Create a GPO in this domain, and link it here.
- In the Name field, type a name for the new GPO.
- Click OK.
- Right-click the GPO that you just created.
- Click Edit.
- On the Computer Configuration menu, click Policies.
- Expand Administrator Templates.
- Expand Windows Components.
- Click ActiveXInstaller Service.
- Right-click Approved Installation Sites for ActiveX Controls.
- Select Properties.
- On the Settings tab, click Enabled.
- Click Show.
- Click Add.
- In the Enter the name of the item to be added field, type the web address for the BlackBerry Administration Service.
- In the Enter the value of the item to be added field, type 2,2,1,0.
- In each dialogue box, click OK.
Configure the Microsoft ActiveX Installer on Windows Vista
- On the computer that hosts the BlackBerry® Web Desktop Manager, click Start > Control Panel > Programs and Features.
- Click Turn Windows Features On or Off.
- Select ActiveX Installer Service.
- Click OK.
Configure users' computers to install the client file for the BlackBerry Web Desktop Manager automatically
Make the BlackBerry Web Desktop Manager available to users
- BlackBerry Web Desktop Manager web page address
- login information that you configured for the users in your messaging environment
- if necessary, the name of the domain that your messaging server is located in