You can configure a BlackBerry® Enterprise Server to deliver incoming messages to a user’s BlackBerry device when no email message filters apply to those messages.

1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
4. In the search results, click the name of a user account.
5. In the Messaging configuration section, click Default configuration.
6. Click Edit user.
7. On the Email tab, in the Email message filter rules section, click Forward email messages to the device.
8. Click Continue to user information edit.
9. Click Save all.

You can configure a BlackBerry® Enterprise Server to prevent the delivery of incoming email messages to a user’s BlackBerry device when no email message filters apply to the email messages.

1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
4. In the search results, click the name of a user account.
5. In the Messaging configuration section, click Default configuration.
6. Click Edit user.
7. On the Email tab, in the Email message filter rules section, click Do not forward email messages to the device.
8. Click Continue to user information edit.
9. Click Save all.

You can specify which subfolders in a user's email application that the BlackBerry® Enterprise Server can forward email messages from. By default, a BlackBerry Enterprise Server forwards messages from the inbox only.

1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
4. In the search results, click the name of the user account.
5. Click Edit user.
6. In the Messaging configuration section, click Default configuration.
7. On the Email tab, in the Redirection folders section, perform one of the following actions:
   • To forward email messages from the user's inbox only, click Inbox only.
   • To forward email messages from the user's inbox and sent items folder, click Inbox and Sent Items only.
   • To select the folders that you want the BlackBerry Enterprise Server to forward messages from, click Selected folders. Click the folders that you want to forward messages from.
8. Click Continue to user information edit.
9. Click Save all.

You can temporarily stop the BlackBerry® Enterprise Server from forwarding email messages to user accounts that belong to a user group (for example, if the members of the user group are out of a wireless coverage area and do not want to receive email messages during that time). When you turn off message forwarding for user accounts, users can send email messages from their BlackBerry devices, but cannot receive email messages.

Users can turn on email message forwarding on the BlackBerry device manually.

1. In the BlackBerry Administration Service, on the BlackBerry Solution management menu, expand User.
2. Click Manage users.
3. Click View more criteria.
4. In the Group criteria section, in the Specific group drop-down list, click the group you want to turn off message forwarding for.
5. Click Search.
6. Select all users.
7. In the Device services list, click Turn off redirection for selected devices.

You can temporarily stop the BlackBerry® Enterprise Server from forwarding email messages to a BlackBerry device (for example, if a user is out of a wireless coverage area and does not want to receive email messages during that time). When you turn off message forwarding for a user account, the user can send email messages from the BlackBerry device, but cannot receive email messages.

1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
4. Click Edit user.
5. In the Messaging configuration section, click Default configuration.
6. In the Email services settings section, on the Redirect to BlackBerry device drop-down list, click No.
7. Click Continue to user information edit.
8. Click Save all.

If you do not want a user’s email application to receive a copy of email messages that the user sends from the BlackBerry® device, you can turn off synchronization for email messages that the user sends from the BlackBerry device.

1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
4. In the search results, click the name of the user account.
5. Click Edit user.
6. In the Messaging configuration section, click Default configuration.
7. On the Services tab, in the Email services settings section, in the Save copy in sent folder drop-down list, click No.
8. Click Continue to user information edit.
9. Click Save all.

To manage network resources and control the number of email messages on a user's BlackBerry® device, you can turn off email message forwarding when a user's BlackBerry device is connected to the user's computer using a USB connection.

1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
4. In the search results, click the name of the user account.
5. Click Edit user.
6. In the Messaging configuration section, click Default configuration.
7. In the Email services settings section, in the Redirect when in cradle drop-down list, click No.
8. Click Continue to user information edit.
9. Click Save all.