You create an account for administrators to enable them to log in to the BlackBerry® Administration Service and manage the BlackBerry® Enterprise Server. You create an administrator account and assign the account to one or more administrator roles. The roles control the actions that an administrator can perform in the BlackBerry Administration Service.

If your environment includes a Microsoft® Exchange resource forest, you must create the administrator account in the resource forest.

1. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand Administrator user.
2. Click Create an administrator user.
3. Type the required information.
4. In the Role drop-down list, click the role that you want to assign to the administrator account.
5. Click Create an administrator user.

When you add an administrator account to one or more groups, you can manage role permissions at a group level instead of at an individual level. If you use groups to manage administrator roles and administrator accounts in your organization's environment, you can add multiple administrator accounts to specific groups and assign the appropriate roles to each group.

1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for an administrator account.
4. In the search results, click the display name for the administrator account.
5. Click Edit user.
6. On the Groups tab, in the Available groups list, click the group that you want to add the administrator account to.
7. Click Add.
8. Click Save all.

You can specify the email address that the BlackBerry® Administration Service sends BlackBerry® Enterprise Server system messages or activation passwords from.

1. In the BlackBerry Administration Service, on the Devices menu, expand Wireless activations.
2. Click Device activation settings.
3. Click Edit activation settings.
4. In the Sender address field, type the email address that you want the BlackBerry Administration Service to send system messages or activation passwords from.
5. Click Save all.

You can permit an administrator to log in to the BlackBerry® Administration Service using a user name and password for the messaging server.

1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
4. In the search results, click the display name for the user account.
5. Click Edit user.
6. In the Authentication type section, click the Edit icon.
7. In the User information section, in the Display name field, type the user name.
8. In the Authentication type section, type and verify a password.
9. Click the Update icon.
10. Click Save all.

You can assign a BlackBerry® device to an administrator using an existing administrator account. You do not have to create a separate user account.

1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for an administrator account.
4. Click the display name for the administrator account.
5. In the BlackBerry Enterprise Server status list, click Enable as BlackBerry user.
6. Search for the display name of the messaging server or email address of the administrator.
7. Select the check box beside the administrator account.
8. Click Next.
9. Click the BlackBerry® Enterprise Server that you want to assign the administrator account to.
10. Click Save.