I cannot send or receive email messages on my device
Try performing the following actions:
- Verify that your BlackBerry device is connected to the wireless network.
- Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from.
- If you have generated a new encryption key, connect your device to your computer to share the encryption key.
- Verify that your email profile options are correct. For more information, contact your administrator.