I cannot restore some device data
Try the following actions:
- Verify that the database that you are trying to restore does not appear dimmed in the Device Databases section. If the database appears dimmed and the Right Arrow icon is not available, your BlackBerry device might be configured for wireless synchronization, wireless backup might be turned on, or the database might be read-only. For more information, contact your administrator.
- Verify that your device has enough available memory to store the database. The amount of memory that appears beside the database in the Desktop File Databases section might differ from the amount of memory that is required to store the database on your device. If the application memory on your device is low, consider deleting unused applications, old data, or old messages from your device.