My computer cannot detect my device
Try the following actions:
- Verify that your BlackBerry device is connected to your computer.
- If you are trying to connect your device to your computer using a USB cable, verify that the USB cable is not damaged.
- If you are trying to connect your device to your computer using Bluetooth technology, verify that your device is within range of your computer (a typical range is approximately 10 meters).
- Turn off synchronization programs or antivirus programs temporarily.
- Verify that you are not running software that scans the communications ports on your computer.
- On the Advanced Settings tab, in the Troubleshooting section, if the Detect a BlackBerry device with Application Loader link appears, your administrator might have made BlackBerry Device Software available for you to install. Click the link and complete the instructions on the screen.