You or a user cannot activate a device
|
Possible cause |
Possible solution |
|---|---|
|
The BlackBerry Enterprise Service 10 services are not running. |
In the Windows Services, verify that all BlackBerry Enterprise Service 10 services are running, including the BES10 - BlackBerry Licensing Service on the licensing server. The BlackBerry Licensing Service does not need to be running if you or a user wants to activate a device using a SIM license. |
|
Server licenses are not available. |
In BlackBerry Management Studio, perform the following actions:
|