Change how the BlackBerry Enterprise Server downloads existing email messages to the smartphone
By default,
the BlackBerry Enterprise Server synchronizes up to 1000 email messages from the previous
14 days with a BlackBerry smartphone
when you activate it. You can change the BlackBerry Enterprise Server settings so
that it synchronizes up to 3000 messages from the previous 30 days.
- In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.
- Click the instance that you want to change.
- Click Edit instance.
- On the Messaging tab, in the Message prepopulation settings section, perform the following actions:
- To specify the number of previous days that you want to synchronize email messages from, in the Prepopulation by message age field, type a number.
- To specify the maximum number of email messages that you want to synchronize, in the Prepopulation by message count field, type a number.
- Click Save all.