A user receives a 301 error when the user logs in to an instant messaging application on a BlackBerry device
Applies to: BlackBerry Collaboration Service version 4.1 or later with the BlackBerry Client for use with Microsoft Office Live Communications Server 2005 and the BlackBerry Client for use with Microsoft Office Communications Server 2007.
Possible cause |
Possible solution |
|---|---|
The BlackBerry Collaboration Service does not support the version of the instant messaging application that is installed on the BlackBerry device. |
Remove the instant messaging application from the BlackBerry device. Install an earlier version of the instant messaging application on the BlackBerry device. |
The Microsoft Office Communicator Web Access server is not configured correctly for AJAX service. |
Verify that the port number for the AJAX service is configured correctly on the Microsoft Office Communicator Web Access server. |
In the BlackBerry Client for use with Microsoft Office Live Communications Server 2005, the Microsoft Office Communicator Web Access server is not configured to use forms-based authentication and the BlackBerry Collaboration Service is configured to use HTTPS to connect to the Microsoft Office Communicator Web Access server. |
Verify that forms-based authentication is configured on the Microsoft Office Communicator Web Access server. |