Permit BlackBerry device users to send BlackBerry Device Software update requests to the wireless service provider

Before you begin: Verify that you did not configure the BlackBerry Administration Service to display BlackBerry Device Software pages.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy.
  2. Click Manage IT policies.
  3. Click an IT policy.
  4. Click Edit IT policy.
  5. On the Wireless Software Upgrades tab, change the value of the Disallow Device User Requested Upgrade IT policy rule to No.
  6. Click Save all.
Last updated: 2012-09-17
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