Home » Wi-Fi networks and VPN networks » Configuring encryption and authentication methods for Wi-Fi enabled BlackBerry devices » Configuring PEAP authentication

Users cannot find the certificate synchronization tool in the BlackBerry Desktop Manager

Possible cause

The certificate synchronization tool was not installed when the user installed the BlackBerry Desktop Manager.

Possible solution

Instruct the user to re-install the BlackBerry Desktop Manager using the custom installation option. During the custom installation process, the user can install the certificate synchronization tool.