Managing BlackBerry CAL keys

BlackBerry CAL keys control how many user accounts can exist on a BlackBerry Enterprise Server at the same time. If you exceed the number of user accounts that can exist on a BlackBerry Enterprise Server, the BlackBerry Administration Service informs you that you require more BlackBerry CAL keys.

If you use a temporary evaluation version of a BlackBerry CAL key and the BlackBerry CAL key expires, the BlackBerry Dispatcher stops all synchronization between the BlackBerry Enterprise Server and BlackBerry devices. You must purchase a new BlackBerry CAL key before you can restart the BlackBerry Dispatcher. If you use a temporary evaluation version of a CAL key, you cannot reuse the temporary BlackBerry CAL key after you purchase a permanent BlackBerry CAL key.

To help you transfer BlackBerry CAL keys to computers in other BlackBerry Domain instances or troubleshoot BlackBerry CAL key issues, copy the BlackBerry CAL keys from the BlackBerry Administration Service to a text file.