Prevent a user from searching for remote email messages using a device

You can prevent BlackBerry device users from searching with their devices for remote email messages that are located on the messaging server.
Before you begin: You must turn on wireless email reconciliation.
  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.
  2. Click the name of the BlackBerry Messaging Agent instance that you want to prevent a device user from searching for remote email messages.
  3. Click Edit instance.
  4. On the Messaging tab, in the Messaging options section, in the Remote search turned on drop-down list, click False.
  5. Click Save all.
  6. On the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > BlackBerry Enterprise Server.
  7. Click the name of the BlackBerry Enterprise Server instance or BlackBerry Enterprise Server pair that is associated with the email instance that you want to prevent a device user from searching for remote email messages.
  8. Restart the BlackBerry Enterprise Server using one of the following methods:
    • If you are changing a BlackBerry Enterprise Server instance, in the Status list, click Restart instance.
    • If you are changing a BlackBerry Enterprise Server pair, in the Status list for one of the instances in the pair, click Restart instance. Repeat this step for the other instance in the pair.
    • In the Windows Services, restart the BlackBerry Dispatcher.
  9. Repeat step 2 to step 8 for each BlackBerry Messaging Agent instance that you want to turn off remote searching for.
After you finish: To turn on the ability to search for remote messages, in the Messaging Options section, change Remote search turn on to True. Click Save all. Restart the BlackBerry Enterprise Server.
Last updated: 2012-09-17
©2012 Research In Motion Limited. All Rights Reserved.