Turn on an email message filter that applies to a specific user account

  1. In the BlackBerry Administration Service, in the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the name of the user account.
  5. Click Edit user.
  6. In the Messaging configuration section, click Default configuration.
  7. On the Email tab, click the Edit icon beside the email message filter that you want to turn on.
  8. In the Enabled drop-down list, click Yes.
  9. Click Continue to user information edit.
  10. Click Save all. The BlackBerry Administration Service applies email message filters in the order that they are listed in.