Delete organizer data for members of a user group from the BlackBerry Enterprise Server

If the BlackBerry Enterprise Server is not writing organizer data for members of a user group from their BlackBerry devices to the BlackBerry Configuration Database correctly, the organizer data on the BlackBerry Enterprise Server might be corrupted. You can delete the organizer data from the BlackBerry Enterprise Server. This action forces the BlackBerry devices to synchronize the current organizer data with the BlackBerry Enterprise Server over the wireless network.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Click View more criteria.
  4. In the Group criteria section, in the Specific group drop-down list, click the appropriate group.
  5. Click Search.
  6. Select all users.
  7. In the Organizer data synchronization list, click Clear backed up data for organizer data synchronization.
Last updated: 2012-09-17
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