Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager

Possible cause

Possible solution

You might have specified an incorrect URL for the BlackBerry Configuration Database during the BlackBerry Administration Service installation process.

Change the BlackBerry Configuration Database URL.

You might have specified an incorrect URL for the IBM Lotus Domino server during the BlackBerry Administration Service installation process.

Change the IBM Lotus Domino server URL.
Last updated: 2012-09-18
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