Change the maximum file size of attachments that users can download

Users can download attachments in native formats (for example, .txt for a text file) to BlackBerry smartphones that are running specific BlackBerry Device Software versions. Users can open and make changes to the files that they download using an appropriate third-party application on their smartphones. A user might be able to open specific file formats using the media application on the smartphone.

The default maximum file size of attachments that users can download to their smartphones is 10 MB.

  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.
  2. Click the instance that you want to change.
  3. Click Edit instance.
  4. On the Messaging tab, in the Messaging options section, in the Maximum single attachment download size (KB) field, type a number, in KB, that is between 0 and 10,240 (10 MB). If you type 0, users cannot download attachments in a native format to their smartphones.
  5. Click Save all.
Last updated: 2012-09-18
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